Questions
Everything people ask before they start a settlement.
What it costs, what the other side can see, and what happens when the ranges do not overlap. Every answer here is read from what the software does.
What it costs
What does it cost?
$19.99 per settlement, charged once, to the person who starts it. There is no subscription and invited participants are not charged.
Who pays — and when?
The host pays, once, before any invitation goes out. Until the payment completes the settlement sits at Awaiting payment and nobody is contacted.
Is there a subscription, or a per-seat charge?
No. There is one charge per settlement and nothing else. Participants you invite do not need a paid account to take part.
Do you take a percentage of the settlement?
No. The fee is the same $19.99 whatever amount a settlement resolves to, and the same if it resolves to nothing.
How a settlement behaves
Can the other side see my amounts?
No. The three figures you submit are never shown to the other participants, before or after the comparison runs.
What happens if we don't reach an amount?
The settlement completes and is marked as not settled. Neither side's figures are revealed, and the payment is not refunded.
Can I cancel a settlement?
Yes, up until it completes. Cancelling notifies the other participants and closes the settlement. It does not issue a refund.
Can I change my amounts after submitting them?
Not from this screen. Contact support before the last participant responds, because the comparison runs as soon as everyone has.
The other side hasn't responded. What now?
The settlement stays open until they do. You can resend the invitation from the settlement page, or cancel the settlement.
How is the amount worked out when more than one party is paying?
The paying parties' figures are added together and compared as one range. The resulting amount is then split between them in proportion to what each contributed to that total.
What this is, and is not
Is this mediation?
No. There is no mediator, no session and no conversation between the sides. Each participant submits three amounts privately, the software compares the two ranges once everyone has responded, and reports whether they overlap.
Does a case need to have been filed?
The software does not ask. A settlement is a title, a description and the people invited to it; whether a matter is in court is not something it records or checks.